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Returns / Refunds

Returns & cancellation of orders
Please note: Very Important: No product may be returned for any reason without the prior approval of Clarke Distributors. If you intend to return any product or order to Clarke Distributors you must first contact us to let us know you are doing so. When we give you the go ahead please download a returns form, print and return it with your shipment back to us.

Download Returns Form

Packaging: Customer must take care to securely package all goods. The returns form will enable prompt processing of your returns. (Failure to include the returns form may result in the rejection of your return). Customer is responsible for returning products to Clarke Distributors at the Customer"s risk and expense. It is recommended that you use a recorded delivery service with adequate insurance and keep a record of proof of posting.

Unwanted Goods
Any stock order placed that has been correctly supplied by Clarke Distributors and is subsequently not required can be returned to us unused, within 7 days of receipt of goods, This is only applicable if goods remain in a "as new" and unused condition including all parts and packaging remain in tact. All un-wanted returns will subject to a handling / restocking charge of 25%. The cost of return carriage must be paid by the customer.

Special orders
Non standard stock items or Special orders (including spare/replacement parts) cannot be cancelled once the order has been processed. Standard stock orders can be cancelled prior to dispatch without penalty.

Ownership of Goods
Any product(s) returned to Clarke Distributors shall become the property of Clarke Distributors. If Clarke Distributors determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturer's warranty, Clarke Distributors reserves the right to charge Customer for the parts. Clarke Distributors will advise the Customer prior to assessing these charges.

NB: The cost of return carriage must be paid by the customer.